Refund policy

Return & Refund Policy

At NewCosmicx, we strive to provide the best quality products to our customers. Please read our policy carefully before making a purchase.

❌ No Return Policy

We do not accept returns once the product is delivered.

🔁 Replacement Policy (Only for Damaged or Defective Products)

We offer replacement only in case:

  • Product is damaged during delivery

  • Wrong product is delivered

  • Product is defective

📌 Conditions for Replacement

  • Customer must raise a request within 48 hours of delivery

  • Unboxing video is mandatory proof

  • Product should be unused and in original packaging

💸 Refund Policy

  • Refund is not applicable in normal cases

  • Refund will only be processed if replacement is not possible

  • Refund will be credited within 5–7 working days

 

📞 Contact Us

For any issues, contact us at:
📧 Email: supportnewcosmicx@gmail.com
📱 WhatsApp: 6376415844

By placing an order, you agree to our terms and conditions.